Terms & Conditions

These terms are between It's because Ltd and you the customer.

Privacy Statement

All personal data that we collect will be used in accordance with the Data Protection Act 1998, held securely, behind a firewall and with physical and procedural protection, in agreement with our internal security policy.

We will not pass on, rent or sell any personal information to any third parties for any reason whatsoever.

We do not store credit card information either electronically or physically. Only PROTX.co.uk, our real-time payment service provider, sees customer’s credit card information.

We will not e-mail you in the future unless you have given us your consent. If you do give us permission to contact you by email you will have the opportunity at any time to terminate this option.

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart.

Credit Card Security

It's because Ltd uses Protx Ltd to collect and process credit card details. We do not collect, or store, any credit card details ourselves.

The Protx payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Their internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate Protx to obtain secure information.

The transfer of the less sensitive transaction details from the our web site to Protx is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.

Any communication between the customer and Protx is encrypted, using Secure Socket Layer (SSL), to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card in a "card not present" environment, by their card issuer.

All data stored on Protx systems is held on encrypted and highly secured databases. Protx are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.

Delivery Schedule

Our delivery policy is per package per delivery address:- for UK & Northern Ireland by Royal Mail(Monday to Friday, excluding bank holidays)delivery. BFPO will be sent by Royal Mail, sufficient time must be allowed for package to reach destination.

All items must be signed for.

Back Orders

If your item is not in stock we will notify you by email with an expected delivery date. You will always be emailed with the option to cancel your order if you would rather not wait.

Shipping And Handling

We currently only ship to BFPO, U.K.and Northern Ireland addresses. We insure goods until point of delivery to you by our carrier (i.e. when you sign).

Cancellation and Returns Policy

As a consumer, you have the right to cancel any order deemed a distance order, this includes internet and telephone orders. Any returned goods must be unopened, unused, complete with all parts and in the original packaging. Note however that such right to cancel does not cover goods which have been personalised to your requirements, and this includes, but is not limited to, engraving.

Goods are not supplied on approval.

Should you decide that you wish to cancel your order, you must inform us in writing (including by fax or email) within 7 working days of the date of receipt of the goods.

You must return the goods to us without delay, at your cost. We cannot accept responsibility for lost or damaged returns and therefore you must ensure goods are insured in transit, and are returned within the 7 working day period. The goods MUST be in perfect condition, unused, complete with all parts and packing in the original packaging.

We are entitled to deduct from any refund the cost of the delivery.

We guarantee to refund the price of any item returned to us in its original condition if notified within 7 working days of the customer’s receipt of their order. Upon receipt of the return we will issue your refund. The refund will normally be issued immediately, but certainly within 30 days.

This does not affect your statutory rights as a consumer.

Guarantee

Your rights to return goods are protected under the EU Distance Selling Directive.

Disclaimer

We try to provide accurate technical information for all the products on our site, and try to keep this information up to date. However, we cannot guarantee the accuracy of the descriptions or images, and cannot accept responsibility for possible errors.